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                 OUR PRIVACY POLICY

Last updated: 30 July, 2025

This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.

Welcome

We provide financial infrastructure for the internet. Individuals and businesses of all sizes use our technology and services to facilitate purchases, accept payments, send payouts, and manage online businesses.

This Privacy Policy (“Policy”) describes the Personal Data that we collect, how we use and share it, and details on how you can reach us with privacy-related inquiries. The Policy also outlines your rights and choices as a data subject, including the right to object to certain uses of your Personal Data. 

Depending on the activity, Stripe assumes the role of a “data controller” and/or “data processor” (or “service provider”). For more details about our privacy practices, including our role, the specific Stripe entity responsible under this Policy, and our legal bases for processing your Personal Data, please visit our Privacy Center.

Defined Terms

In this Policy, “Stripe”, “we”, “our,” or “us” refers to the Stripe entity responsible for the collection, use, and handling of Personal Data as described in this document. Depending on your jurisdiction, the specific Stripe entity accountable for your Personal Data might vary. Learn More.

“Personal Data” refers to any information associated with an identified or identifiable individual, which can include data that you provide to us, and that we collect about you during your interaction with our Services (such as device information, IP address, etc.).

“Services” refers to the products, services, devices, and applications, that we provide under the Stripe Services Agreement (“Business Services”) or the Stripe Consumer Terms of Service (“End User Services”); websites (“Sites”) like Stripe.com and Link.com; and other Stripe applications and online services. We provide Business Services to entities (“Business Users”). We provide End User Services directly to individuals for their personal use. 

“Financial Partners” are financial institutions, banks, and other partners such as payment method acquirers, payout providers, and card networks that we partner with to provide the Services.

Depending on the context, “you” might be an End Customer, End User, Representative, or Visitor:

  • End Users. When you use an End User Service, such as saving a payment method with Link, for personal use we refer to you as an “End User.”
  • End Customers. When you are not directly transacting with Stripe, but we receive your Personal Data to provide Services to a Business User, including when you make a purchase from a Business User on a Stripe Checkout page or receive payments from a Business User, we refer to you as an “End Customer.”
  • Representatives. When you are acting on behalf of an existing or potential Business User—perhaps as a company founder, account administrator for a Business User, or a recipient of an employee credit card from a Business User via Stripe Issuing—we refer to you as a “Representative.”
  • Visitors. When you interact with Stripe by visiting a Site without being logged into a Stripe account, or when your interaction with Stripe does not involve you being an End User, End Customer, or Representative, we refer to you as a “Visitor.” For example, you are a Visitor when you send a message to Stripe asking for more information about our Services.

In this Policy, “Transaction Data” refers to data collected and used by Stripe to facilitate transactions you request. Some Transaction Data is Personal Data and may include: your name, email address, contact number, billing and shipping address, payment method information (like credit or debit card number, bank account details, or payment card image chosen by you), merchant and location details, amount and date of purchase, and in some instances, information about what was purchased.

                   OUR REFUND POLICY

RETURNS, REFUND & CANCELLATION POLICY

ONLINE ORDERS

Because of their perishable nature, macarons, brownies and other goods are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your goods please email hello@cupcake-empire.co.uk quoting your order reference number. Please include REFUND REQUEST in the subject field. Let us know what the problem is and include photos, if applicable. We will investigate and conclude if you are eligible for a refund or replacement. Please note, delivery charge will not be refunded.

In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.

Only order cancellations which are given at least 5-7 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please email hello@cupcake-empire.co.uk quoting “cancel order” and your order number. We can amend any orders and we are able to make changes to flavours, box size, delivery date or address minimum 3-5 working days in advance.

©Copyright. All rights reserved on our products and packaging.

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